Eliminate grades in school. Eliminate merit increases. Eliminate quotas and numerical goals.
Sounds pretty dramatic…..would you agree with this?
These are some of the key principles from the father of Quality……Edward Deming.
Take a look at the steps below and consider how it just might drive continuous improvement into your organization and remove some of the inter-department conflicts. Worth considering…..I think.
14 Steps to Quality
1. Drive out fear
2. Eliminate quotas and numerical goals
3. Break down all barriers between departments
4. Eliminate inspection. Learn to build products right the first time.
5. Institute a vigorous program of education and self-improvement.
6. Remove barriers that rob workers of their right to pride of workmanship.
7. Institute leadership: the aim of leadership should be to help people do a better job.
8. Eliminate slogans, exhortations and production targets.
9. Adopt a new philosophy. This is a new economic age. Western managers must awaken to the challenge, learn their responsibilities and take on leadership of change.
10. End the practice of awarding business based on the price tag. Move toward a single supplier for any one item. Base this long-term relationship on loyalty and trust.
11. Improve constantly and forever the system of production and service.
12. Put everybody to work to accomplish the transformation.
13. Institute job training.
14. Create constancy of purpose toward improvement of product and service to become competitive and to stay in business and to provide jobs.